## End-to-End Recall Management : From Decision to Resolution

Smarteeva's Recall Management system puts the entire recall lifecycle in one platform - from the initial recall decision through notification creation, approval, distribution, follow-up, response tracking, and closure, with a dedicated portal for customers.

- **Fast notification generation and approval workflows**
- **Automated follow-up and response tracking**
- **Dedicated portal for customers, affiliates, distributors**

## When a recall is declared, the clock starts. Most teams aren't ready.

[**Notifications built one by one** 
\ No recall template system means every notification is created manually, reviewed individually, and sent through disconnected channels.](/content/platform/recall-management#/index.html)

### Follow-ups tracked in spreadsheets

Response rates compiled by hand. No real-time view of who acknowledged, who acted, and who hasn't responded yet.

[**Regulators ask. You scramble.**\  
\"Can you prove 100% of affected customers were notified and responded?\" Without a unified system, answering that question takes days.](/content/platform/recall-management#/index.html)

## T    h    a    t    '    s        w    h    y        w    e        b    u    i    l    t        a        s    i    n    g    l    e        p    l    a    t    f    o    r    m        t    h    a    t        m    a    n    a    g    e    s        e    v    e    r    y        s    t    e    p    ,        f    r    o    m        t    h    e        r    e    c    a    l    l        d    e    c    i    s    i    o    n        t    o        c    o    n    f    i    r    m    e    d        c    l    o    s    u    r    e    .

## What Smarteeva handles,  end to end.

From the first notification to confirmed closure, every step is managed in one place.

### **Recall Notification Generation & Approval**

Create quality notices, safety alerts, field corrections, and full product recall notifications within Smarteeva. Built-in approval workflows ensure every notification is reviewed and authorized before distribution. Templates accelerate creation while ensuring regulatory-compliant language and formatting.

### **Intelligent Distribution**

Distribute notifications to the right recipients — customers, affiliates, distributors, field service teams — through Smarteeva's smart cloud technology. Distribution lists are managed within the platform, ensuring complete coverage and eliminating the risk of missed notifications.

### **Recall Management Portal**

Smarteeva's exclusive recall management portal gives your customers, affiliates, and distributors a dedicated interface to view recall notifications, acknowledge receipt, report actions taken, and submit follow-up information. No more chasing email responses. No more wondering who has and hasn't responded.

### **Follow-Up Tracking**

Intelligent follow-up forms and automated reminders ensure that every notification recipient is tracked to resolution. Smarteeva monitors acknowledgment rates, tracks corrective actions at the customer level, and alerts your team when follow-up is overdue.

### **Complete Audit Trail**

Every action in the recall lifecycle is logged: when notifications were created, who approved them, when they were distributed, who received them, who acknowledged them, and what actions were taken. Your recall file is audit-ready from day one — not assembled retroactively.

## Questions?
  We’re glad you asked.

**What types of notices does Smarteeva Recall Management support?**

Smarteeva supports quality notices, safety alerts, field corrections, service notices, and full product recall notifications — all with configurable templates, approval workflows, and distribution tracking.

**How do recipients respond to recall notifications?**

Smarteeva provides a dedicated recall management portal where customers, affiliates, and distributors can view notifications, acknowledge receipt, report actions taken, and submit follow-up information directly.

## See Recall Management in Action

Whether you're a 10-person startup or a global enterprise, this is the same platform. No tiers. No feature gates.