Finally, a Quality System That Runs on Your Platform

Smarteeva is built 100% natively on Salesforce and AWS. No new technology stack. No proprietary database. No specialized programming language. Just quality management that runs on the platform you already manage.

Trusted by 450+ MedTech companies of every size

If you've supported a legacy QMS, you know exactly what this costs.

Its own infrastructure and admin A proprietary platform that requires its own administrator, its own skill set, and its own integration layer, separate from everything your Salesforce team already manages.

Your CRM data can't connect to it

Quality records live in one system, customer data in another. No native connection, no shared data model, just an integration layer held together by custom code.

A special case for IT governance Your Salesforce environment has a security model, a deployment process, and an admin team. Your legacy QMS ignores all of it and demands its own.

Smarteeva eliminates all of that

When your organization deploys Smarteeva, it deploys a Salesforce-native application.

Everything runs on Salesforce

Complaint records are Salesforce objects. Workflows use Salesforce Flow. Reports use Salesforce Reporting. Dashboards use Salesforce Dashboards. No parallel system.

Configured with tools you already know

Adding fields, modifying workflows, building decision trees, creating automation rules, all done with the same admin tools you use for everything else on the platform.

No new system to learn or maintain

You don't need to hire a specialist. You don't need a separate integration layer. You manage Smarteeva exactly the way you manage the rest of your Salesforce environment.

What you can do, without a vendor

Configure Complaint Workflows

Build and modify complaint handling workflows using Salesforce Flow Builder. Define routing rules, escalation criteria, approval processes, and automated notifications - all using the drag-and-drop tools you already know.

Build Decision Trees

Smarteeva's risk assessment decision trees are configurable through the platform. Add new assessment criteria, modify severity scoring logic, update routing rules without writing code and without submitting a vendor change request.

Create Reports & Dashboards

Every data point in Smarteeva is available through standard Salesforce reporting. Build custom reports, create real-time dashboards, schedule automated report distribution - the same way you build reports for every other Salesforce application.

Manage Users & Permissions

User access, role-based permissions, field-level security, and data visibility rules are all managed through the standard Salesforce security model. No separate user management console. No additional identity provider integration.

Add & Modify Fields

Need a new data field on the complaint form? Add it through Setup. Need to change a picklist? Update it through Setup. Need to modify a page layout? Drag and drop. Standard Salesforce platform operations.

Integrate with Other Systems

Smarteeva inherits Salesforce's integration capabilities, standard APIs, middleware connectors, and the ability to exchange data with ERP, manufacturing, field service, and other enterprise systems using the same tools and patterns your integration team already uses.

Built for the Teams That Own Quality

Security & Compliance Smarteeva inherits the Salesforce security model in its entirety, including SOC 2 compliance, encryption at rest and in transit, role-based access controls, field-level security, audit trail, e-signatures, and multi-factor authentication. AWS provides the underlying infrastructure security. Your InfoSec team manages one security perimeter, not two.

Infrastructure No on-premise servers. No database administration. No patching. No backup management. Salesforce and AWS handle infrastructure, uptime, and disaster recovery at enterprise scale. Your IT team supports the application, not the infrastructure.

Validation & Change Management Because Smarteeva uses standard Salesforce platform capabilities, your existing Salesforce validation framework applies. Change management follows the same processes you use for other Salesforce configurations. Configuration changes are tracked through standard Salesforce metadata tools and change sets.

Total Cost of Ownership Eliminate the cost of maintaining a separate quality system: licensing, hosting, integration middleware, specialized administration, and vendor professional services for every configuration change. Smarteeva consolidates quality management onto the Salesforce platform you're already paying for, managing, and supporting.

Questions? We’re glad you asked.

Do we need specialized Smarteeva training for our Salesforce admin?

Minimal. Your Salesforce admin manages Smarteeva using standard platform tools. Product-specific training focuses on quality domain concepts, complaint workflows, decision tree logic, and regulatory requirements - not on technical administration skills.

Does Smarteeva support Salesforce sandbox environments for testing?

Yes. Smarteeva supports standard Salesforce sandbox environments for development, testing, and validation - following the same deployment patterns your team uses for other Salesforce applications.

What APIs does Smarteeva expose for integration?

Smarteeva leverages standard Salesforce APIs (REST, SOAP, Bulk, Streaming) for integration with external systems. No proprietary API layer required.

See Smarteeva on your Salesforce Org

Whether you're a 10-person startup or a global enterprise, this is the same platform. No tiers. No feature gates.