Quality Management That Runs Where Your Business Runs : On Salesforce

Smarteeva is built 100% natively on Salesforce. Not a connector. Not middleware. Not a third-party tool with a Salesforce skin. A true Salesforce-native application that leverages every advantage of the platform your organization has already invested in.

Trusted by 450+ MedTech companies of every size

The problem

Your organization chose Salesforce for areas on. The security model. The scalability. The ecosystem. The user experience. The global infrastructure. The trust. So when it's time to modernize your quality management system, why would you choose a platform that has none of those advantages?

Most QMS platforms make you manage two platforms where one would do.

Separate databases, separate security

Proprietary QMS platforms run on their own infrastructure, their own security models, and their own data architecture, disconnected from everything Salesforce already manages.

Their own admin, training, and IT overhead

A separate platform means separate administrator roles, separate training programs, and a dedicated integration layer just to connect it to the rest of your enterprise.

Multiple platforms for one job

Your organization ends up maintaining two systems, two sets of users, and two technology stacks to do work that should live in one place.

Smarteeva was built on Salesforce from day one. Not adapted. Not integrated. Not connected through middleware. When your team opens Smarteeva, they’re opening Salesforce.

The Difference Between "On Salesforce" and "With Salesforce"

  • "Integrated with Salesforce" means the application runs on its own platform and sends data to or from Salesforce through APIs or middleware. You have two systems, two databases, two security models, and an integration layer that needs to be maintained and can break.

  • "Built on the Salesforce Platform" means the application is custom-built using Salesforce development tools but may use custom code that requires specialized developers to maintain and extend.

  • "100% Salesforce-Native" (Smarteeva) means the application is built entirely within the standard Salesforce platform architecture. Data lives in Salesforce objects. Security follows the Salesforce model. Workflows use Salesforce automation. Reports use Salesforce reporting. The UI is the Salesforce UI. Your Salesforce admin manages everything using standard platform tools. Nothing proprietary. Nothing that requires specialized Smarteeva developers to maintain.

When Quality Data and Customer Data Live Together

Here's something you can't do with a standalone QMS: connect complaint data with customer data in real time. When Smarteeva runs on Salesforce alongside your CRM and Service Cloud, a complaint record is linked to everything that matters:

  • The customer account and full interaction history
  • The product record and service history
  • Prior complaints and escalation patterns
  • The contact database your sales and service teams already use

Your quality team doesn't just see a complaint. They see the complete customer relationship.

Quality management isn't an island. It's part of your customer relationship. Smarteeva makes that real.

Why Every Team in Your Organization Benefits

For Your IT Team

One platform to manage, secure, and support. Smarteeva runs on the same Salesforce and AWS infrastructure your IT team already operates. No separate servers. No additional security perimeter. No new technology to evaluate, purchase, and maintain.

For Your Salesforce Administrators

Smarteeva is your playground. Configure complaint workflows, build decision trees, add fields, create reports and dashboards, modify page layouts, set up automation rules — all using the standard Salesforce tools you already know.

For Your Quality Users

The interface is Salesforce — the same platform your team uses for CRM, Service Cloud, and other business applications. Navigation is familiar. The learning curve is minimal.

For Your Executives

One platform investment instead of two. Lower total cost of ownership. Faster time to value. A quality system that leverages the Salesforce skills your organization has already developed.

Questions? We’re glad you asked.

Is Smarteeva listed on the Salesforce AppExchange? Yes. Smarteeva is certified on the Salesforce AppExchange, meeting Salesforce's security review and quality standards.

Can our Salesforce admin manage Smarteeva without specialized training? Yes. Smarteeva is built using standard Salesforce platform tools. If your admin can configure Salesforce workflows, objects, reports, and page layouts, they can configure Smarteeva.

Does Smarteeva work with Salesforce Service Cloud? Yes. Smarteeva integrates natively with Salesforce Service Cloud. Customer service cases that are identified as product complaints can be routed into Smarteeva's complaint management workflow automatically.

What Salesforce editions does Smarteeva support? Contact us for current Salesforce edition compatibility and licensing requirements.

See Salesforce-Native Quality in Action

Whether you're a 10-person startup or a global enterprise, this is the same platform. No tiers. No feature gates.

Trusted by leading enterprise companies around the world.